Free Cleaning and Maintenance, Bringing Happiness to the Family

Date: 2020-05-18 15:20:37

ELLAI has focused on providing products for international famous brands for 20 years, and the product quality is aligned with international standards. In addition to high quality products, ELLAI also deepens its after-sales service, perfects the detailed experience, solves customers' worries, and shows a brand's sense of responsibility and emotional care for users.

Since late June, ELLAI has been providing free on-site cleaning and maintenance services in Shanghai, which have been well received by our customers. Let's share some cases!

Case 1.

House type: two bathrooms (main and secondary)

House owner: Mr. Cao in Jiading District, Shanghai

Meeting ELLAI: more than 3 years

Length of service: 2 hours

The family of this service are a young couple and a cute pigeon pair, and the elderly take turns helping take care of the babies. ELLAI has been accompanying three generations of this family.

The owner said that he met ELLAI three years ago when he was preparing for marriage and renovating his house. He said he fell in love with ELLAI's product at first sight when he came to an offline store of ELLAI. Later, he bought bathroom cabinets, toilets, smart covers, as well as shower heads, sinks and faucets from ELLAI one after another.

After checking the customer's problem in advance, ELLAI's service team came to Mr. Cao's house on time, according to the appointment time. With uniform clothes and professional cleaning toolboxes, their backside looks cool~

Due to the relatively large number of permanent family members, it can be seen that the use frequency of sanitary products is quite high.

The first step is to do a full clean of the bathroom cabinet, basin, toilet, shower, etc. without omitting any corner, and the contrast is obvious.

The sink has been used for more than 3 years. The sealant against the wall has covered with black dirt, so our team used professional techniques to remove the black dirt and resealed. Look! The sink is as clean as new!

Smart toilet cover should be disassembled with professional tools, and sterilized and disinfected in high temperature with professional equipment. So easy!

After careful maintenance, the toilet and shower look new. The mood is also fresh!

Taking a photo with the cute babies! ELLAI's service team brings us closer to our customers with their professional attitude and attentive service.

Case 2.

House type: two bathrooms (main and secondary)

House owner: Ms. Jiang in Hongkou District, Shanghai

Meeting ELLAI: more than 1 years

Length of service: 50 minutes

This time, the customers were a gentle middle-aged couple. When they renovated their house a year ago, they thought ELLAI's design was excellent and chose bathroom cabinets, toilets and shower heads of ELLAI. They said ELLAI's products were also wonderful after using them, and enthusiastically cheered for us.

After one year of use, the toilet and ceramic sink in the guest bathroom are still in very good condition. ELLAI cleaners are online, leaving no corners behind!

The after-sales team members professionally and quickly disassembled the cover and cleared the stains. They look so handsome when working seriously!

In communication with the customer, we learned that there was a small regret in the installation of their toilet, but it was not difficult at all for our team members! Our team adjusted the original installation of the toilet and thoughtfully told the customer how to maintain it, which solved the problem perfectly.

After the scale and stains cleaning, the shower was as bright as new.

The excellent technology, rich experience, and attentive service attitude of our service team won the satisfied smiles of our customers.

It cannot be done in a short time to build a brand. ELLAI's craftsmanship spirit has built up owing to 20 years of hard work. This free on-site cleaning and maintenance service helps ELLAI to understand the true voice of customers and urge us to go in a better direction. In the future, ELLAI will continue to optimize our services and bring more comfortable and pleasant experiences to customers.

Keep an eye on ELLAI's phone call and you may be the next lucky one of free bathroom maintenance!